Operations Manager

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

Business

• Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
• Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
• Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
• Ensure crisis management system is followed as requires to maintain efficient operations.
• Ensure good public relations efforts as requires enhancing and preserving a good company image.
• Focus Drive thru Business

Sales

• Set sales target of the responsible areas and drive sales to ensure achieve target.
• Evaluate sales trends and take appropriate action plan to close the sales gaps.
• Provide input to Area Manager and Store Manager on local programs to maximize the impact of Marketing.

Customer

• Ensure 100% customer satisfaction at all time.
• Ensure all store operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
• Ensure Area Manager and Store Manager resolves customer complaints in a proper and swift manner.

People

• Take an appropriate employment actions to ensure quality of management and proper staffing levels.
• Lead the team to create, develop and update any related procedures / systems and operational manual.
• Coach, counsel and develop Area Manager and Store Manager in the achievement of company standards and their personal development plans.
• Ensure proper training phases are successfully completed of all company store personnel in relation to their development.
• Utilize a communication process to ensure all staff is aware of expectations and performance standards.
• Ensure that any government regulations are upheld by all management staff.

Qualifications

• Minimum bachelor degree in Business Management or any related fields.
• Minimum 5 years of experience in management of multi-store operations.
• Excellent knowledge and experience in food/retail business.
• Good experience with budgeting, P&L statement, capital expenditures and forecasting.
• Good knowledge of food safety.
• Strong skills in driving for results.
• Strong skills in people management and development.